May we help you
A short reference for the questions Cecile receives most often. For anything not covered here, please write to us.
Cecile works as a curated showroom. A piece in the catalogue can be reserved online at no cost: Cecile confirms availability and sizing and holds the piece for five days. The sale itself is completed in person at the showroom, where the piece can be seen, fitted and paid for. A reservation is not an order and commits you to nothing.
Reserving is free and non-binding. It places a hold on the piece for five days so that it is not offered to anyone else while a visit is arranged. No payment is taken online and no sale is concluded — the sale comes about in the showroom. If you decide against the piece, or let the hold lapse, nothing is owed either way.
The collection is a mix of new arrivals from Cecile's contacts in the fashion world and carefully selected vintage and pre-owned designer items. Each piece is verified and described individually.
Each piece lists its labelled size and, where relevant, the measurements taken in the atelier. For pieces between sizes, an advisor will guide you to the most suitable fit.
Yes. Personal shopping sessions are offered by appointment. Reserve a session via the appointment page and Cecile will confirm a date.
Pieces are normally collected and paid for in person at the showroom. If a visit is genuinely not possible, Cecile can arrange delivery — complimentary within the Netherlands on purchases over €200, and on request internationally. A piece bought and delivered without a visit is a distance sale, which carries a fourteen-day right of withdrawal; see the return policy below.
It depends on where the purchase was concluded. A piece bought in the showroom is not subject to a statutory cooling-off period, because the sale was made in person — though Cecile will always discuss a piece that turns out not to be as described. A piece bought at a distance and delivered may be returned within fourteen days of receipt without giving a reason, using the withdrawal form or a simple message to Cecile; return postage is at the buyer's expense. In both cases the Dutch statutory guarantee applies: a piece must be what it was described to be, second-hand and vintage pieces included, and that right cannot be set aside.
Care instructions are listed on each product page. For delicate or vintage pieces, Cecile recommends specialist cleaning and is happy to suggest a trusted atelier.
For sizing across the labels Cecile stocks: Size guide
For pieces bought at a distance, the withdrawal form is here: Right of withdrawal and model form